Cookie Policy

This Cookie Policy explains how Care One OS, operated by Omega Life Ltd, uses cookies and similar technologies when you visit our website and use our platform.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you use the site. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining on your device for a set period).

2. Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as authentication, session management, and security. You cannot opt out of these cookies as the platform will not work without them.

• Session cookie: maintains your login state while using the platform.
• CSRF token: protects against cross-site request forgery attacks.
• Cookie consent: remembers your cookie preferences.

Performance Cookies

These cookies help us understand how visitors interact with our website and platform. They collect anonymised information about page visits, load times, and errors. This data helps us improve the user experience.

• Analytics: anonymised usage data to understand feature adoption and performance.

Functional Cookies

These cookies remember choices you make to provide enhanced, personalised features.

• Preferences: remembers your display settings, dashboard layout, and language preferences.
• Recent activity: stores recent searches and frequently accessed records for convenience.

3. Third-Party Cookies

We minimise the use of third-party cookies. Where they are used (for example, for embedded support chat or analytics), they are governed by the respective third party's privacy policy. We do not allow third-party advertising cookies on our platform.

4. Managing Cookies

You can manage your cookie preferences through:

• Browser settings: most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect platform functionality.
• Platform settings: where applicable, you can manage non-essential cookie preferences within your account settings.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

6. Contact

If you have questions about our use of cookies, please contact:

Omega Life Ltd
40-42 Kemble Street, Prescot
Liverpool, L34 5SQ
Email: info@careoneos.ltd